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Support

We still continue to provide limited email-based support for our legacy applications. Please visit our FAQ section before contacting us to see if your question has already been answered.

Support Policies

First tier Email based support on Desaware's products is always free. Just send an Email to . First tier support includes installation issues and basic questions on software functionality.

Second tier support costs $200/incident. Second tier support covers any issues specific to your application, and use of components in ways not specified in the documentation. All real-time support (phone or videoconference) falls into this category.

Third tier support will be quoted as an hourly charge. It includes issues that require we analyze your code or solution architecture. All inquiries regarding source code, or work with components that you have rebuilt from source or modified source fall into this category.

Support for older versions of software

Only the Desaware Licensing system is fully supported on current versions of Windows. That said, we have heard few reports of problems relating to newer operating systems (mostly some of the advanced SpyWorks features). We do not upgrade older versions of legacy software to work on newer operating systems. For example: Spyworks 6 and 7 are not supported after Windows Vista. The 1.x licensing system server is not supported past Windows 2010 server.

Support for Dan Appleman's Books

We regret that we are unable to provide free general help on Windows or support for these books.

Updates, corrections and FAQs to the books can be found in the book section of the site.

For support contact Desaware at